Welcome to the Support Center

Password

Change Password

If you would like to change your password, follow the next steps:

  1. Navigate to edit profile and select “Change Password”.
  2. Enter your current password, new password and confirm your new password in the fields provided then tap the “Change Password” button.
  3. You will receive a confirmation email for your password update.

Forgot Password?

If you forgot your password, you can reset your password by following the next steps:

  1. Tap the “Forgot Password?” in the login screen.
  2. Enter your Username or Email address then tap “Send Link” to reset your password.
  3. You will receive a confirmation email for your password reset request.
  4. Tap the Reset Password button in the confirmation email. You will navigate to the change password page.
  5. Enter your new password and confirm it then tap the “Change password” button.
  6. You will receive a confirmation email for your password update.

For security reasons, we are unable to reset a password if:

  • The email address you are writing from is not associated with the account.
  • You do not know the associated email address of the account.
  • You do not have access to the email address linked to the account.